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What exactly is master Altona – hotel, aparthotel, or serviced apartments?
master Altona is a luxurious aparthotel that combines private living spaces with hotel-style services, including reception, housekeeping, and laundry facilities.
Is there a workspace or co-working area at master Altona for remote workers?
Apartments include comfortable desks or tables suitable for remote work, alongside reliable high-speed internet.
What type of traveler is master Altona best suited for (family, business, or solo)?
master Altona suits business travellers, couples, and families seeking spacious serviced apartments with kitchen facilities in Hamburg.
Is master Altona set up for business travellers on a corporate stay in Hamburg?
Yes. Apartments include workspace, high-speed Wi-Fi, and convenient transport connections for business stays in Hamburg.
Is master Altona suitable for a long-term stay of several weeks or more?
Yes. Fully equipped kitchens, laundry facilities, and apartment-style layouts make it comfortable for extended stays.
Is free high-speed Wi-Fi available throughout master Altona?
Yes, high-speed fibre WiFi is complimentary throughout all apartments and common areas.
How many serviced apartments does master Altona offer, and which apartment types are available?
We offer 84 serviced apartments: Studios, Studios with Sofa Bed, and Two-Bedroom Family Apartments.
Is master Altona positioned as a family-friendly option for extended stays?
Yes, the roomy layouts, fully equipped kitchens and six-person Family Apartments make it a comfortable, family-friendly choice for longer visits.
Is master Altona a smoke-free property?
Yes, smoking is prohibited throughout the building; the entire property is completely smoke-free.
Does master Altona operate a virtual 24-hour front-desk or guest-service team?
Yes, a virtual guest-service team is on call around the clock via phone calls, WhatsApp chat and emails.
How often are there housekeeping services at master Altona?
At master Altona, complimentary housekeeping is provided weekly for stays of seven nights or longer. Additional or more-frequent cleans can be arranged on request for an additional fee.
Where is master Altona located?
The serviced apartments are located at Beerenweg 1C, 22761 Hamburg, in the western Altona-Bahrenfeld neighbourhood.
Which S-Bahn or bus stops are close to master Altona?
Bahrenfeld S-Bahn station is about a 16-minute walk, while Schützenstraße (Mitte) station and Bornkampsweg bus stop are less than a 10-minute walk away.
How long does it take to reach Hamburg Airport from master Altona, and is an airport transfer service offered?
The journey to Hamburg Airport takes roughly 25 minutes by car or S-Bahn.
Is on-site parking available at master Altona?
Yes, on-site self-parking is available at master Altona for an additional fee.
How easy is it to travel from master Altona to Hamburg city centre by public transport?
Very easy – the city center can be reached within about 30 minutes via public transport.
What is the distance from master Altona to the Reeperbahn entertainment area?
The Reeperbahn is approximately 4.5 km away, accessible by a short drive or public transport.
Is there any free street parking available in the surrounding residential area near master Altona?
Limited street parking may be available nearby, while paid on-site parking is offered at the property.
How far is master Altona from Volksparkstadion for football matches or concerts?
Volksparkstadion lies around 2.6 miles (about 4.2 km) from the property, reachable in about five minutes by car or bus.
Are there cafés or restaurants within walking distance of master Altona?
Nearby options include Andronaco Italian market and bistro (3 minutes), Landgang Brauerei craft-beer bar (1 minute), Atlas restaurant (9 minutes) and several fast-food outlets on Stresemannstraße.
Do the apartments at master Altona include fully equipped kitchens with oven, stovetop, microwave and refrigerator?
Yes, every apartment features a full kitchen with oven, stovetop, microwave, refrigerator and dining ware.
Are espresso machines or coffee makers provided in every apartment at master Altona?
Yes, each apartment comes with an in-room espresso machine as well as an electric kettle.
Does master Altona supply complimentary toiletries and hairdryers in all bathrooms?
Yes, all bathrooms are stocked with complimentary toiletries and a hairdryer.
Are the apartments at master Altona fitted with air-conditioning and heating?
Yes, each apartment has individual controls; however, the system operates seasonally, switching between heating or cooling rather than both simultaneously.
Do apartments at master Altona include ironing facilities?
“Yes, an iron and ironing board are provided in every apartment.
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Is a safe provided in the apartments at master Altona?
Yes, a safe is provided in every apartment.
Are flat-screen TVs with digital channels available in every apartment at master Altona?
Yes, every apartment includes a 50-inch flat-screen TV offering digital channels.
Does master Altona have a gym and sauna?
Yes, guests enjoy complimentary access to the gym and sauna facilities at the adjacent Leonardo Hotel.
Are self-service laundry facilities provided on-site at master Altona?
Yes, master Altona offers a common self-service laundry room and complimentary detergent capsules.
How often is the full apartment cleaning and linen change performed at master Altona?
Professional housekeeping and fresh linens are provided every seven days. Additional cleaning services are available upon request for a fee.
Are the gym and sauna for master Altona guests located within the building or at a neighboring property?
Guests can access the gym and sauna facilities located at the nearby Leonardo Hotel.
Does master Altona serve a daily buffet breakfast, and what are the operating hours?
master Altona guests can enjoy a buffet breakfast at the neighboring Leonardo Hotel. The buffet is open from 06:30 to 10:30 on weekdays, or until 11:30 on weekends.
What is the price of breakfast for adults and children at master Altona?
The daily buffet breakfast is priced at €19 per adult and €9 per child. For the best experience, we recommend pre-booking your meals by selecting a dedicated breakfast rate during the reservation process.
Do the in-apartment kitchens at master Altona include cookware, dishware and utensils for self-catering?
Yes, complete sets of cookware, plates, glasses and utensils are supplied in every kitchen.
Is there a supermarket within walking distance of master Altona for grocery shopping?
Yes, Andronaco Italian supermarket and deli is about a three-minute walk from the entrance.
Are there vegan or vegetarian options available at the breakfast buffet at master Altona?
The breakfast buffet offers a selection of continental items, including vegetarian options.
Can food from local delivery apps be delivered directly to my apartment at master Altona?
Guests can easily order meals through popular local apps such as Wolt, Lieferando, or Uber Eats. To maintain building security, couriers deliver to the main entrance, where guests can collect their orders directly from the driver.
Does master Altona have a restaurant or bar, or is it mainly self-catering?
The apartments are self-catering, but guests have access to the restaurant and bar at the neighboring Leonardo Hotel.
What are the standard check-in and check-out times at master Altona?
Standard check-in begins at 15:00 and check-out is required by 11:00.
Is early check-in available at master Altona?
Yes, master Altona will grant early check-in if the apartment is ready before 15:00.
Does master Altona offer late check-out, and are additional fees applicable?
Yes, late check-out is available on request for an additional fee, subject to availability.
What is the minimum age requirement for check-in at master Altona?
The minimum check-in age is 18, unless accompanied by a parent or guardian.
How does the digital self-check-in process work at master Altona?
Guests complete online registration before arrival and then receive a personal PIN code by WhatsApp and email, allowing keyless entry to the building and their apartment.
When exactly will I receive my access code for master Altona, and what should I do if it hasn’t arrived by check-in day?
Access codes are sent the day of arrival. Contact support if you have not received your code by check-in day.
Will I be required to provide ID or passport details via before getting the master Altona access code?
Yes, guests must complete the online check-in and provide identification before receiving their access code.
What is the procedure if my master Altona access code does not work when I arrive at the door?
Please contact the Guest Relation Team immediately via WhatsApp (+4932221857540) or email (info@staymaster.com). A representative will verify your booking and issue a new access code or provide remote entry assistance.
How long does master Altona’s online check-in process take?
The online check-in process is quick and typically takes a few minutes to complete.
How and when can I request an official invoice for my stay at master Altona?
Official invoices are issued at the end of the stay. To ensure your document is accurate, please provide any specific billing details or company information to our team prior to your check-out date. Unfortunately it is not possible to make changes to the invoice details after the invoice is issued.
What is master Altona’s standard cancellation policy for flexible and non-refundable reservations?
Flexible reservations can be cancelled free of charge up to the deadline stated in the rate plan, whereas non-refundable bookings incur the full stay charge if cancelled.
Which payment methods are accepted at master Altona?
All stays must be pre-paid using the secure payment link provided. We exclusively accept card payments via this link and are unable to accept cash at the property.
Are dogs welcome at master Altona?
Yes, master Altona welcomes trained pets for an additional charge of 20 Euros per night; they must never be left unattended, stay off sofas and beds, and any damage is the guest’s responsibility.
Are parties or events permitted in the apartments at master Altona?
No, parties and events are strictly prohibited to ensure a quiet environment for all guests.
Does master Altona provide luggage storage before check-in or after check-out?
Yes, master Altona provides secure luggage storage lockers for guests.
Are children and infants welcome at master Altona, and are cribs available on request?
Yes, children of all ages are welcome, and complimentary baby cribs can be provided on request, subject to availability.
Are rollaway or extra beds available at master Altona?
No, master Altona does not provide rollaway or extra beds; only existing beds may be used.
Does the total price at master Altona include all local taxes, such as VAT and the Hamburg Culture and Tourism Tax?
Yes, the total price includes all taxes.
What is the maximum occupancy for each apartment type at master Altona, and are there sofa beds for extra guests?
Studio Apartments host 1–4 guests, while Family Apartments can accommodate up to 6 guests.
What are the best things to do in Hamburg when staying at master Altona?
Discover the Elbe riverfront, Ottensen’s independent cafés, and the famous Altona fish market. The Elbphilharmonie and Speicherstadt are just a short trip away.
How far is master Altona from the historic Speicherstadt warehouse district?
The Speicherstadt is located approximately 6 km from master Altona and is easily accessible via car or public transport.
Are scenic walks along the Elbe River accessible from master Altona?
Yes, guests can reach the Elbe riverfront on foot or by a short S-Bahn ride for picturesque riverside walks.
Can master Altona recommend cafés, independent shops and multicultural dining options in Altona?
Yes, the guest-service team gladly shares a curated list of Altona’s cafés, boutiques and global eateries to explore during the stay.
How close is master Altona to Hagenbeck Zoo?
Hagenbeck Zoo is about 3.6 miles (around 6 km) away, a 15-minute drive or quick S-Bahn journey.
Book directly with master and get 5% off
Save More, Stay More: Book Directly With master For A 5% Discount Today!