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FAQ

General Information

  • What exactly is master Plaka – hotel, aparthotel, or serviced apartments?

    master Plaka offers Serviced Apartments that combine private living spaces with hotel-style services, including reception, housekeeping, and laundry facilities.

  • What type of traveler is master Plaka best suited for – family, business, or solo?

    master Plaka suits business travellers, couples, and families seeking spacious serviced apartments with kitchen facilities in Athens.

  • Is master Plaka set up for business travellers on a corporate stay in Athens?

    Yes. Apartments include workspace, high-speed Wi-Fi, and convenient transport connections for business stays in Athens.

  • Is master Plaka suitable for a long-term stay of several weeks or more?

    Yes. Fully equipped kitchens, laundry facilities, and apartment-style layouts make it comfortable for extended stays.

  • Does master Plaka offer complimentary high-speed Wi-Fi throughout the property?

    Yes, complimentary high-speed Wi-Fi covers every apartment and all shared areas for guests.

  • Does master Plaka provide fully equipped kitchens in every apartment?

    Yes, each apartment includes a fully equipped kitchen with stovetop, fridge, cookware, and dishwasher.

  • Does master Plaka feature an on-site laundry room for guest use?

    Yes, master Plaka provides an on-site laundry room with washing machines and dryers for guest convenience.

  • Does master Plaka operate a 24/7 remote service team for guest support?

    Yes, a 24/7 service team provides remote support.

  • Does master Plaka have an elevator that reaches all apartment levels”

    Yes, all floors at master Plaka are reachable by elevator, ensuring step-free access to every apartment.

  • Are dogs welcome at master Plaka?

    Yes, master Plaka welcomes trained dogs for an additional charge of 20 Euros per night; they must never be left unattended, stay off sofas and beds, and any damage is the guest’s responsibility.

Location & Transportation

  • What is the exact street address of master Plaka?

    The exact address is 34 Apollonos Street, 10556 Athens, Greece.

  • How close is master Plaka to the Acropolis Hill entrance?

    Acropolis Hill is about a fifteen-minute walk from master Plaka.

  • Is Syntagma Square within a short walking distance of master Plaka?

    Yes, Syntagma Square is around a five-minute walk from master Plaka.

  • Is Monastiraki Metro Station within walking distance of master Plaka?

    Yes, Monastiraki Metro Station is roughly 500 metres away, reachable in under ten minutes.

  • Is Akropoli Metro Station within walking distance of master Plaka?

    Yes, Akropoli Metro Station is about a ten-minute walk from master Plaka.

  • How far is master Plaka from the center of Athens?

    master Plaka is about a five-minute walk from the center of Athens.

  • Is there any street parking available near master Plaka?

    Street parking in central Athens and the Plaka neighbourhood is very limited. Guests travelling by car are advised to use one of the paid public car parks nearby.

Rooms & Amenities

  • What types of apartments are available at master Plaka?

    master Plaka offers Studio Apartments, One-Bedroom Suites, and spacious Two-Bedroom family and Penthouse Apartments.

  • Does master Plaka offer family apartments?

    Yes, dedicated family apartments accommodate up to eight guests across two bedrooms and sofa beds.

  • Do selected apartments at master Plaka include a private balcony?

    Yes, many apartments, including penthouses, feature private furnished balconies, some with Acropolis views.

  • Do the apartments at master Plaka include tea and coffee-making facilities?

    Yes, every apartment contains an electric kettle and an espresso machine with complimentary coffee capsules.

  • Are apartments at master Plaka soundproofed for quiet stays?

    Yes, sound-insulated walls and windows help ensure quieter stays despite the lively neighborhood.

  • Does master Plaka include flat-screen TVs in all apartments?

    Yes, all apartments include modern flat-screen TVs for in-room entertainment and streaming.

  • Does master Plaka have air-conditioning in every accommodation?

    Yes, each apartment has individual controls; however, the system operates seasonally, switching between heating or cooling rather than both simultaneously.

  • Are cribs available on request at master Plaka?

    Yes, complimentary cribs can be provided on request, subject to availability.

  • Are in-room safes available at master Plaka?

    Yes, every apartment features a laptop-size safe for securing valuables during the stay.

  • Does master Plaka offer a communal area where guests can use as a workspace?

    Yes, master Plaka offers a cozy ground-floor lobby lounge that guests may use as a workspace.

  • How often is the full apartment cleaning and linen change performed at master Plaka?

    Professional housekeeping and fresh linens are provided every seven days. Additional cleaning services are available upon request for a fee.

Food & Dining

  • Does master Plaka offer breakfast?

    Yes, through a partnership with Symposio Restaurant, a highly regarded local restaurant 70 metres away. Guests who book our Breakfast Rate receive daily vouchers provided at check-in.

  • Does master Plaka provide cookware, dishes, and utensils in each kitchen for self-catering?

    Yes, kitchens are stocked with cookware, dishes, and utensils suitable for full self-catering.

  • Does master Plaka equip kitchens with full-size refrigerators and stovetops?

    Yes, all kitchens include full-size refrigerator, stovetop, oven, and microwave for meal preparation.

  • May guests at master Plaka enjoy meals on private balconies in certain apartments?

    Yes, apartments with balconies provide outdoor tables for enjoying meals al fresco.

  • Are traditional Greek tavernas located near master Plaka for local dining options?

    Yes, numerous traditional Greek tavernas line the surrounding Plaka streets just steps from the entrance.

  • Does master Plaka include dishwashers in selected apartment kitchens?

    Yes, selected apartments include built-in dishwashers for quick clean-up after cooking.

  • Are there vegan or vegetarian options available near master Plaka for dining?

    Numerous traditional Greek tavernas and modern cafés in the Plaka neighbourhood offer a wide range of vegetarian and vegan dishes just steps from the property.

  • Can food from local delivery apps be delivered directly to my apartment at master Plaka?

    Guests can easily order meals through popular local apps such as Wolt, e-food, or Uber Eats. To maintain building security, couriers deliver to the main entrance, where guests can collect their orders directly from the driver.

  • Does master Plaka have a restaurant or bar, or is it mainly self-catering?

    master Plaka offers a self-catering experience with fully equipped kitchens for those who enjoy home cooking. While the property is surrounded by a vibrant selection of local restaurants and cafés, we also offer breakfast-inclusive rates. This service is provided in partnership with Symposio, a highly-regarded local restaurant located just 70 meters away.

Check-in & Check-out

  • What are the standard check-in and check-out times at master Plaka?

    At master Plaka, check-in is from 3:00 pm; check-out is by 11:00 am.

  • Does master Plaka allow baggage storage before the 3 p.m. check-in time?

    Yes, master Plaka provides complimentary baggage storage between 09:00 and 16:00.

  • How do guests check in at master Plaka?

    The property uses self-check-in; your apartment PIN code is sent at 09:00 on arrival day via WhatsApp or email.

  • Is late check-out available at master Plaka?

    Yes, late check-out can be arranged in advance, subject to availability and possible fees.

  • Is there an age requirement of 18 years for check-in at master Plaka?

    The minimum age for check-in is 18 years unless accompanied by a parent or guardian.

  • When exactly will I receive my access code for master Plaka, and what should I do if it hasn’t arrived by check-in day?

    The PIN code is sent at 09:00 on arrival day via WhatsApp or email. If you have not received it by check-in time, contact the 24/7 support team immediately.

  • Will I be required to send a copy of my ID or passport via WhatsApp or email before getting the master Plaka access code?

    Guests may need to complete digital verification and provide identification before receiving their access code.

  • What is the procedure if my master Plaka access code does not work when I arrive at the door?

    Please contact the Guest Relations Team immediately via WhatsApp (+30 211 198 4290) or email (info@stay-master.com). A representative will verify your booking and assist.

  • How long does the master Plaka online check-in process typically take to get verified?

    The online check-in process usually takes only a few minutes once all the required information is submitted.

  • How and when can I request an official invoice for my stay at master Plaka?

    Official invoices are issued at the end of the stay. To ensure your document is accurate, please provide any specific billing details or company information to our team prior to your check-out date. Unfortunately it is not possible to make changes to the invoice details after the invoice is issued.

Reservations & Policies

  • Is smoking or vaping permitted inside the apartments at master Plaka?

    No, smoking or vaping is prohibited inside all apartments and common areas.

  • Are parties or large events allowed at master Plaka?

    No, according to our house rules, parties or large events are not permitted in any apartment.

  • Does master Plaka require a credit-card guarantee at the time of booking?

    Yes, a valid credit card is required to guarantee the booking and cover any potential damages.

  • Can guests pay via secure online payment links at master Plaka?

    Yes, secure online payment links are accepted for reservations and prepayments.

  • What is the cancellation policy at master Plaka?

    Cancellation terms vary by rate; flexible rates allow free cancellation until the deadline shown during booking, while non-refundable rates are prepaid in full.

  • Do non-refundable reservations at master Plaka require full prepayment upon booking?

    Yes, non-refundable bookings must be prepaid in full at the time of reservation. Guests will receive a secure payment link via email shortly after booking.

  • Does master Plaka include VAT and city tax in its published rates?

    Yes, the published rates include all taxes.

  • Does master Plaka issue instant electronic booking confirmations via email or WhatsApp?

    Yes, confirmation messages are issued instantly by email and WhatsApp after booking.

  • What is the maximum occupancy for each apartment type at master Plaka, and are there sofa beds for extra guests?

    Studios and one-bedroom suites host up to four guests, while family apartments can accommodate up to eight guests.

Attractions & Experiences

  • How far is the Acropolis Museum from master Plaka, and is it in walking distance?

    Yes, the Acropolis Museum is an eight-minute walk from master Plaka.

  • Can guests walk from master Plaka to the Parthenon?

    Yes, the Parthenon on Acropolis Hill is approximately a fifteen-minute walk away.

  • Is Ermou Street shopping district close to master Plaka?

    The apartments are conveniently located just a five-minute walk from Ermou Street.

  • How long does it take to walk from master Plaka to Monastiraki Square?

    Monastiraki Square is about 500 metres away, an easy ten-minute walk from master Plaka.

  • Is the Temple of Olympion Zeus located a short walk from master Plaka?

    Yes, the Temple of Olympion Zeus is roughly 600 metres from the property, a fifteen-minute walk away.

  • Do certain apartments at master Plaka offer Acropolis views from private balconies?

    Yes, selected upper-floor balconies provide dramatic, unobstructed views of the Acropolis.

  • How long of a walk is it from the center of Plaka to the Roman Agora?

    The Roman Agora is located about 300 metres from the property, a five-minute walk.

  • What are the best things to do in Athens when staying at master Plaka?

    Walk up to the Acropolis, explore the Ancient Agora, and wander Plaka’s neoclassical streets. Monastiraki flea market and the Acropolis Museum are minutes away.