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FAQ

General Information

  • What exactly is master Trevi – hotel, aparthotel, or serviced apartments?

    master Trevi is a luxurious aparthotel that combines private living spaces with hotel-style services, including reception, housekeeping, and laundry facilities.

  • What type of traveler is master Trevi best suited for – family, business, or solo?

    master Trevi suits business travellers, couples, solo guests and families seeking spacious accommodations with kitchen facilities in central Rome.

  • Is master Trevi set up for business travellers on a corporate stay in Rome?

    Yes. Rooms include workspace-friendly tables, high-speed Wi-Fi and easy access to central Rome and public transport for business stays.

  • Is master Trevi suitable for a long-term stay of several weeks or more?

    Yes. Fully equipped kitchens, laundry facilities, and apartment-style layouts make it comfortable for extended stays.

  • Is high-speed Wi-Fi available for free in all master Trevi apartments and shared spaces?

    Yes, complimentary high-speed Wi-Fi is provided throughout every apartment and all shared spaces.

  • Does master Trevi operate a 24-hour front desk for guest assistance?

    Yes, there is a 24/7 on-site reception at master Trevi.

  • Does master Trevi have an elevator that services all guest floors?

    Yes, a modern elevator connects the lobby with every guest floor for step-free access.

  • Does master Trevi provide self-service laundry facilities for guests?

    Yes, an on-site laundry room with washing machines and dryers is available for guest convenience at master Trevi.

  • Is there a workspace or co-working area at master Trevi for remote workers?

    Apartments include tables suitable for remote work, and the communal space can also be used for working or relaxing.

Location & Transportation

  • How long does it take to walk from master Trevi to the Trevi Fountain?

    The iconic Trevi Fountain is just a short, pleasant stroll away – located approximately 300 meters from the property.

  • Which metro station is closest to master Trevi, and how long is the walk?

    Barberini station – Piazza Barberini– (Metro Line A) is roughly a five-minute walk away.

  • Does master Trevi arrange private airport transfers to Ciampino or Fiumicino airports?

    Yes, master Trevi arranges private transfers to and from both airports for an additional fee.

  • How long does a typical taxi ride take from master Trevi to Roma Termini railway station?

    master Trevi is a ten-to-fifteen-minute drive from Roma Termini railway station, depending on traffic conditions.

  • Does master Trevi offer on-site parking or recommend nearby options?

    No, there is no on-site parking; staff can recommend nearby public garages if required.

  • Is master Trevi within walking distance of the Spanish Steps and Piazza di Spagna?

    Yes! Both the Spanish Steps and Piazza di Spagna are just a short, pleasant stroll away – reachable in less than ten minutes.

  • Can guests at master Trevi request assistance with local taxi or car-hire services?

    Yes, assistance with booking taxis or providing information on local car rental services is available upon request.

  • Does master Trevi supply detailed directions for guests arriving by public transport?

    Yes, our Getting Here section provides step-by-step directions from both airports via shuttle, train and Metro A to Barberini; for live timings, please consult Google Maps.

Rooms & Amenities

  • What apartment types does master Trevi offer, and what are their maximum occupancies?

    Studio (2 guests); Studio with Balcony (3); Large Studio Ground Level (4); Large Studio with Balcony (4); One-Bedroom Apartment with Big Terrace (4); Family Apartment with Balcony (5); Two-Bedroom Penthouse with Big Terrace (4); Three-Bedroom Penthouse with Big Terrace (6).

  • Do all apartments at master Trevi include a dishwasher and refrigerator as part of the kitchen amenities?

    Each apartment features a fully equipped kitchen complete with a refrigerator; please note, however, that dishwashers are not provided.

  • Do certain apartments at master Trevi feature private balconies or terraces with city views?

    Yes, selected units offer furnished balconies or spacious terraces overlooking Rome’s historic skyline.

  • Does master Trevi provide an in-room espresso coffee machine in every apartment?

    Yes, every apartment features a high-quality Nespresso coffee machine, allowing you to enjoy a fresh brew at your convenience.

  • Are apartments at master Trevi equipped with individual air-conditioning and heating controls?

    Yes, each apartment has individual controls; however, the system operates seasonally, switching between heating or cooling rather than both simultaneously.

  • Can master Trevi supply hypo-allergenic bedding or extra pillows on request?

    Yes, hypo-allergenic bedding and additional pillows can be prepared upon advance request.

  • Does every apartment at master Trevi have a smart TV with streaming services such as Netflix?

    Yes, apartments include smart TVs that support streaming services like Netflix for guest entertainment.

  • Are laptop-compatible safes installed in all apartments at master Trevi for secure storage?

    Yes, a built-in laptop-size safe is fitted in every apartment for secure personal storage.

  • Does master Trevi provide complimentary cribs or infant beds for young children?

    Yes, complimentary cribs can be provided on request, subject to availability.

  • How often is the full apartment cleaning and linen change performed at master Trevi?

    A light daily refreshment service is provided for every apartment, while a full housekeeping service is done on the fourth day of the stay.

Food & Dining

  • Does master Trevi serve a daily continental breakfast on site?

    While we do not serve a full breakfast on-site, complimentary light refreshments are available for guests to enjoy in the lobby throughout the day.

  • Does master Trevi offer a lounge bar where guests can enjoy light refreshments?

    Yes, the lounge bar welcomes guests with light snacks, coffee, wine and soft drinks.

  • Are cooking utensils, cookware, and dishware provided in each apartment kitchen at master Trevi?

    Yes, each apartment is fully equipped with cookware, utensils and dishware.

  • Does every apartment at master Trevi include an electric kettle and toaster for guest use?

    Yes, an electric kettle and toaster are standard kitchen appliances in all apartments.

  • Does master Trevi provide wine or champagne service upon request?

    Yes, wine or chilled champagne can be ordered to the apartment upon guest request.

  • Can food from local delivery apps be delivered directly to my apartment at master Trevi?

    Yes, guests can order meals through local delivery apps in Rome. For smooth delivery, it is best to meet the courier at the main entrance.

  • Does master Trevi have a restaurant or bar, or is it mainly self-catering?

    The apartments are mainly self-catering, and master Trevi also has a Lounge Bar serving light snacks, coffee, wine, and soft drinks.

Check-in & Check-out

  • What are the official check-in and check-out times at master Trevi?

    Check-in begins at 3:00 p.m., while check-out is required by 11:00 a.m.

  • Does master Trevi offer express check-out services?

    Yes, express check-out is available to streamline your departure.

  • Can guests arrange early check-in at master Trevi?

    Early check-in at master Trevi is subject to availability; guests are encouraged to contact the team in advance, and luggage can be stored if the apartment is not yet ready.

  • Is late check-out available at master Trevi and is an additional fee required?

    Yes, late check-out can be arranged in advance, subject to availability and a possible fee.

  • What identification or documentation is required at check-in for master Trevi?

    A valid government-issued photo ID is required at check-in.

  • How do guests check-in at master Trevi?

    Upon arrival, guests complete the check-in process with the service team in the lobby. Once completed, a code is provided for apartment entry and access to common areas such as the lobby, service rooms, and more.

  • Is secure baggage storage available at master Trevi before check-in or after check-out?

    Yes, complimentary secure luggage storage is offered for early arrivals and post-checkout departures.

  • When exactly will I receive my access code for master Trevi, and what should I do if it has not been issued by check-in time?

    The front entrance access code will be sent before arrival, and apartment entry details will be provided after you complete check-in with our team in the lobby. If you have not received the codes upon arrival, please contact us via WhatsApp (+39 06 94802445) or email (info@stay-master.com).

  • What is the procedure if my master Trevi access code does not work when I arrive at the door?

    Please contact the Guest Relations Team immediately via WhatsApp (+39 06 9480 2445) or email (info@stay-master.com). A representative will verify your booking and assist.

  • How and when can I request an official invoice for my stay at master Trevi?

    Official invoices are issued at the end of the stay. To ensure your document is accurate, please provide any specific billing details or company information to our team prior to your check-out date. Unfortunately it is not possible to make changes to the invoice details after the invoice is issued.

  • How does check-in work at master Trevi?

    To ensure a smooth arrival, we will provide the main building entrance code via email and WhatsApp before arrival.This allows you to enter the building securely and make your way to the reception area.

    Once you are on-site, our on-site staff will greet you to finalize the registration process. After the details are confirmed, we provide a personalized PIN code, which will serve as your private access key for your apartment throughout your stay.

Reservations & Policies

  • What is the standard cancellation policy for direct bookings at master Trevi?

    Cancellation terms depend on the chosen rate: flexible bookings may be cancelled free of charge until the stated deadline, while non-refundable rates are prepaid and cannot be cancelled.

  • Does master Trevi require a security deposit at check-in?

    No security deposit is taken, but a valid credit card is required and may be pre-authorised for any damages or incidentals.

  • Are dogs permitted to stay at master Trevi, and are additional charges applicable?

    Yes, dogs are welcome free of charge; they must be trained, never left unattended, kept off furniture, and any damage is the guest’s responsibility.

  • What is the smoking policy throughout master Trevi’s apartments and common areas?

    All indoor spaces are strictly smoke-free. Guests are welcome to smoke in designated outdoor areas only, which include apartment balconies, the patio, and the front yard.

  • Does master Trevi offer a special discount for reservations made directly through its website?

    Yes, direct website bookings receive an automatic five-percent accommodation discount.

  • Which payment methods are accepted at master Trevi?

    All stays must be pre-paid using the secure payment link provided. We exclusively accept card payments via this link and are unable to accept cash at the property.

  • Does the total price at master Trevi include all local taxes, such as VAT and the Rome city tax?

    Tax inclusion depends on your booking channel. Reservations made directly through the master Trevi website are all-inclusive of both VAT and the Rome city tax. For bookings made via third-party platforms (such as Booking.com or Expedia), city tax will be collected separately upon arrival.

Attractions & Experiences

  • Is the Pantheon within walking distance from master Trevi, and what is the approximate distance?

    Yes, the Pantheon is an easy 12-minute walk, approximately 1 kilometre away.

  • Does master Trevi arrange guided city tours or curated local experiences for guests?

    Yes, the master Trevi Team can gladly arrange guided city tours and curated experiences.

  • Are there recommended shopping districts near master Trevi?

    Yes, master Trevi is perfectly positioned for fashion lovers. You’ll find the famous Via del Corso and its charming side streets just a short stroll away.

  • Does master Trevi provide concierge tips for exploring Rome’s historic centre?

    Yes, we provide concierge tips and curated recommendations for exploring the landmarks and hidden gems of the historic centre.

  • What is the best way to travel from master Trevi to the Colosseum by public transport?

    While you can take the Metro from Barberini (switching from Line A to Line B at Termini), the most convenient route is the direct bus. Catch Line 51 or 85 from the nearby Corso/Minghetti stop for a quick, 15-minute journey that brings you right to the Colosseum’s entrance.

  • Are fitness facilities available at master Trevi for guest use?

    No, master Trevi does not have an on-site gym; however, home-workout equipment can be provided upon request.

  • What are the best things to do in Rome when staying at master Trevi?

    Walk to the Trevi Fountain, Spanish Steps, Pantheon, and Piazza Navona. Some of Rome’s finest trattorias and aperitivo bars are right outside master Trevi’s doorstep.