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Privacy

INTRODUCTION

Welcome to master’s Privacy Notice.
Gala Home LTD, together with its subsidiaries GALA MASTERS (UK) LIMITED (in the UK) and Gala Master GmbH (in Austria), doing business as “master”, respects your privacy and is committed to protecting your personal data. This privacy notice will inform you about how we collect and process your personal data. This includes when you make a booking, request information from us, contact us (or we contact you), use our website(s)/apps, connect with us via social media, through our contact center or hotels, or any other engagement we have with you (regardless of where you are based). It also informs you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

  1. IMPORTANT INFORMATION AND WHO WE ARE 
  2. THE DATA WE COLLECT ABOUT YOU 
  3. HOW IS YOUR PERSONAL DATA COLLECTED 
  4. HOW WE USE YOUR PERSONAL DATA 
  5. DISCLOSURES OF YOUR PERSONAL DATA 
  6. INTERNATIONAL TRANSFERS 
  7. DATA SECURITY 
  8. DATA RETENTION 
  9. YOUR LEGAL RIGHTS

1. IMPORTANT INFORMATION AND WHO WE ARE PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to provide you with information on how Gala Home LTD collects and processes your personal data in our dealings with you, including in providing accommodation and other services to you, including any data you may provide through our website. On the use of cookies, we provide an additional notice which you can find here.
This general privacy notice may be supplemented by other special notices we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements our other special notices and is not intended to override them.

DATA CONTROLLER

Gala Home LTD is the data controller for the relevant processing of personal data. Gala Home LTD operates properties in Israel (master Shenkin, master Haifa, master Beer Sheva, master Mazeh, master Bat Yam), Austria (master Mirabell, master Linzergasse), and the UK (master St. Paul). Gala Master GmbH and GALA MASTERS (UK) LIMITED are subsidiaries of Gala Home LTD and operate properties in Austria and the UK, respectively.

CONTACT DETAILS

You can reach our data protection officer (DPO) at:
Email address: dataprotection@stay-master.com 
Postal address: Gala Home LTD, Yigal Alon 94, Tel Aviv, Israel
You have the right to make a complaint at any time to the data protection authority supervising us. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us or our DPO in the first instance.

2. THE DATA WE COLLECT ABOUT YOU 

Personal data, or personal information, means any information about an individual from which that person can be identified.
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

We will not collect all the data referred to above in each case but only such data as required for the specific purpose.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with accommodation or our other services). In this case, we may have to cancel a booking or other service you have with us, but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED? 

We use different methods to collect data from and about you, including through:

4. HOW WE USE YOUR PERSONAL DATA 

For any processing that is based on your consent, you have the right to withdraw such consent at any time by contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We collect and process your personal data for purposes such as:

We do not undertake automated decision-making using your personal data.

 

MARKETING/PROMOTIONAL OFFERS

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Where you have agreed to receive it and provided your consent, we may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.

You can revoke your consent and unsubscribe from our marketing communication at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

SURVEY EMAIL, RELATED SERVICES OFFER, INFORMATION EMAILS

You can object to receiving emails asking you to take part in a survey, informing you about related services, or providing information about the possibility to check-in online at any time by following the opt-out links on any such message sent to you or by contacting us at any time.

COOKIES

We use cookies on our website. For more information about the cookies we use, the purposes for which we use them, and how you can manage your cookie preferences, please see our Cookie Policy.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis that allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes set out in this privacy notice:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes, and we only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.INTERNATIONAL TRANSFERS 

We may share your personal data within the group and. All companies are currently based in the European Economic Area (EEA), UK, or Israel (where the EU Commission decided that the country provides an adequate level of data protection).

Though we do not seek actively to transfer personal data outside the EEA, UK or Israel, some of the external third parties we deal with are based outside these territories or process personal data outside these territories, so their processing of your personal data will involve a transfer of data outside these territories.

Whenever we transfer your personal data out of the country where it was collected, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. For transfers to countries outside the European Economic Area (EEA), this may include entering into standard contractual clauses approved by the European Commission or relying on other legal mechanisms, such as the EU-US Privacy Shield framework (which has been invalidated as of July 16, 2020, by the judgment of the Court of Justice of the European Union).

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the country where it was collected.

7. DATA SECURITY 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION 

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights may include:

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

ANNEXES For further information,
please refer to the following annexes:

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